Voice apps are changing the way we communicate. The insatiable growth in smartphone use along with the increasing ubiquity of data connections means that apps such as WhatsApp, Skype, Facebook Messenger and many other VoIP (voice over internet protocol) service providers are offering an entirely new platform for users to talk to each other.
Opensignal, an independent mobile analytics firm, has just released a report that measures the quality of over-the-top (OTT) voice services experienced by consumers across 80 countries, including Singapore. This marks the industry’s largest, independent survey of user experience of OTT services.
Singapore is The Only Asia country Emerges the Top 10.
Of the 80 countries analysed for overall Voice App Experience, almost 25% (19) achieved a ‘Good’ rating — meaning many users in these countries were satisfied and experienced minor quality impairments while using Voice Apps to communicate.
Singapore scores 81.7 trailing closely behind Switzerland (81.9) securing 8th position among 80 countries surveyed. No country globally attained an ‘Excellent’ or ‘Very Good’ rating.
Only six were from outside Europe, which are Singapore, South Korea, Japan, Taiwan, Australia and New Zealand get “Good” rating.
Voice App Experience on 4G networks is most often ‘Good’
The 3G Voice App Experience scores are consistently lower in every country compared with their 4G equivalents, including Singapore. In this region, Singapore and Hong Kong were the only countries who had a difference of less than 5 points between their 3G and 4G Voice App Experience score — an indicator of what the mobile experience will be in future for highly matured markets where 4G Availability is rising and is replacing 3G as operators enhance their networks for smoother transitions.
To read more about the survey results, you may access the report here